PRIVACY POLICY - ELYZIE STORE

Last Updated: June 30, 2025

1. INTRODUCTION

Elyzie Store ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using our services, you consent to the data practices described in this policy.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

When you interact with our website, we may collect:

Contact Information: Name, email address, phone number, shipping address, billing address
Account Information: Username, password, account preferences
Payment Information: Credit card details, billing information (processed securely by third-party payment processors)
Order Information: Purchase history, product preferences, order details
Communication Data: Messages, reviews, customer service interactions

2.2 Information Automatically Collected

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent on site, click patterns, referral URLs
Location Data: General geographic location based on IP address
Cookies and Tracking: Website preferences, shopping cart contents, authentication tokens

2.3 Information from Third Parties

Social Media: Profile information when you connect social media accounts
Marketing Partners: Data from advertising and analytics providers
Suppliers: Product-related information necessary for order fulfillment

3. HOW WE USE YOUR INFORMATION

3.1 Primary Purposes

Order Processing: Fulfill orders, process payments, arrange shipping
Customer Service: Respond to inquiries, provide support, handle returns
Account Management: Create and manage your account, authentication
Communication: Send order confirmations, shipping updates, important notices

3.2 Secondary Purposes (with consent)

Marketing: Send promotional emails, special offers, product recommendations
Analytics: Improve website functionality, analyze user behavior
Personalization: Customize shopping experience, product suggestions
Legal Compliance: Meet regulatory requirements, prevent fraud

3.3 Legal Basis for Processing (GDPR/LGPD)

Contract Performance: Processing necessary for order fulfillment
Legitimate Interest: Website functionality, fraud prevention, analytics
Consent: Marketing communications, non-essential cookies
Legal Obligation: Tax reporting, regulatory compliance

4. INFORMATION SHARING AND DISCLOSURE

4.1 Service Providers

We share information with trusted third parties who help us operate our business:

Payment Processors: For secure payment processing
Shipping Companies: For order delivery (name, address, phone, order details)
Suppliers/Dropshipping Partners: For order fulfillment (customer details, order information)
Technology Providers: Website hosting, email services, analytics tools
Customer Service: Third-party support platforms

4.2 Business Transfers

In case of merger, acquisition, or sale of business assets, customer information may be transferred to the new entity.

4.3 Legal Requirements

We may disclose information when required by law, court order, or to:

Protect our rights and safety
Investigate fraud or security issues
Comply with legal processes
Enforce our terms of service

4.4 International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

5. DATA RETENTION

We retain your personal information for as long as necessary to:

Provide our services and fulfill orders
Comply with legal obligations (typically 7 years for tax/accounting records)
Resolve disputes and enforce agreements
Meet legitimate business interests

Account data is retained while your account is active and for 3 years after account closure.

6. YOUR PRIVACY RIGHTS

6.1 Access and Portability

Request a copy of your personal data
Download your data in a portable format

6.2 Correction and Updates

Correct inaccurate information
Update your profile and preferences

6.3 Deletion ("Right to be Forgotten")

Request deletion of your personal data
Note: Some data may be retained for legal compliance

6.4 Restriction and Objection

Limit how we process your data
Object to processing for marketing purposes
Opt-out of promotional communications

6.5 Withdraw Consent

Withdraw consent for data processing at any time
Unsubscribe from marketing communications

To exercise these rights, contact us at: support@elyzie.com

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 Types of Cookies We Use

Essential Cookies: Necessary for website functionality
Analytics Cookies: Help us understand website usage
Marketing Cookies: Enable personalized advertising
Preference Cookies: Remember your settings and preferences

7.2 Cookie Management

You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

8. DATA SECURITY

We implement appropriate security measures to protect your information:

Encryption: SSL/TLS encryption for data transmission
Access Controls: Limited access to personal data
Regular Updates: Security software and system updates
Third-Party Security: Vendors must meet our security standards

However, no method of transmission over the internet is 100% secure.

9. CHILDREN'S PRIVACY

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

10. MARKETING COMMUNICATIONS

10.1 Email Marketing

We may send promotional emails based on your interests
You can unsubscribe at any time using the link in emails
We may still send transactional emails (order confirmations, shipping updates)

10.2 Third-Party Marketing

We may share data with advertising partners for targeted ads
You can opt-out of personalized advertising through your browser or ad settings

11. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of significant changes by:

Posting the updated policy on our website
Sending email notifications for material changes
Updating the "Last Updated" date

Continued use of our services after changes indicates acceptance of the updated policy.

12. CONTACT INFORMATION

For questions about this Privacy Policy or your personal data:

Email: support@elyzie.com
Subject Line: Privacy Policy Inquiry
Response Time: Up to 10 business days

For urgent privacy matters or data breaches, contact us immediately using the same email address.

INTERNATIONAL COMPLIANCE: This policy is designed to comply with major international privacy laws including GDPR (European Union), LGPD (Brazil), CCPA (California), and other applicable privacy regulations.