Return & Exchange Policy

RETURN & EXCHANGE POLICY - ELYZIE STORE

Last Updated: June 30, 2025

1. OUR COMMITMENT

At Elyzie Store, we want you to love your fashion finds! If you're not completely satisfied with your purchase, we offer flexible return and exchange options to ensure your shopping experience is exceptional.

2. RETURN TIMEFRAME

2.1 Return Window

  • 30 days from delivery date to initiate a return request
  • Items must be in original condition with tags attached
  • Proof of purchase required (order number or receipt)

2.2 Extended Return Periods

  • Holiday orders (Nov 15 - Dec 31): Returns accepted until January 31st
  • Defective items: 60 days from delivery date
  • Wrong item shipped: 60 days from delivery date

3. ELIGIBLE ITEMS FOR RETURN

3.1 Returnable Items ✅

  • Unworn clothing with original tags attached
  • Unopened accessories in original packaging
  • Shoes in original box, unworn with no signs of wear
  • Defective or damaged items regardless of condition
  • Wrong size or color sent by error

3.2 Non-Returnable Items ❌

  • Intimate apparel (underwear, swimwear, hosiery) for hygiene reasons
  • Personalized or customized items
  • Items worn, washed, or altered
  • Products without original tags or in original packaging
  • Clearance items marked as "Final Sale"
  • Digital products or gift cards

4. RETURN PROCESS

4.1 Initiate Return Request

  1. Contact us within 30 days at support@elyzie.com
  2. Include: Order number, item(s) to return, reason for return
  3. Receive return authorization and instructions within 24-48 hours
  4. Return address provided based on original supplier location

4.2 Package Your Return

  • Use original packaging when possible
  • Include all original tags and accessories
  • Pack securely to prevent damage during transit
  • Include return authorization number in package

4.3 Ship Your Return

  • Customer responsible for return shipping costs (unless item is defective/wrong)
  • Use trackable shipping method for your protection
  • Keep tracking receipt until refund is processed
  • Insurance recommended for valuable items

5. RETURN SHIPPING

5.1 Return Shipping Costs

  • Customer pays return shipping for change of mind returns
  • We cover return shipping for:
    • Defective or damaged items
    • Wrong item shipped
    • Sizing errors on our part

5.2 Return Shipping Methods

  • Recommended carriers: UPS, FedEx, DHL, or local postal service
  • Tracking required for all returns
  • Signature confirmation recommended for orders over $100

5.3 International Returns

  • Customer responsible for all international return shipping costs
  • Customs forms required - mark as "returned goods"
  • Additional processing time for international returns (10-15 business days)

6. EXCHANGES

6.1 Exchange Options

  • Size exchanges: Same item, different size (subject to availability)
  • Color exchanges: Same item, different color (subject to availability)
  • Style exchanges: Different item of equal or greater value

6.2 Exchange Process

  1. Request exchange instead of return when contacting us
  2. Send original item back following return process
  3. New item shipped once we receive and process return
  4. Pay difference if new item costs more
  5. Receive credit if new item costs less

6.3 Exchange Shipping

  • One-way shipping covered by Elyzie Store for exchanges
  • Customer pays to send original item back
  • We pay to send new item to you

7. REFUND PROCESS

7.1 Refund Timeline

  • Processing begins when we receive your returned item
  • Quality check completed within 2-3 business days
  • Refund issued within 5-7 business days after approval
  • Bank processing time: 3-10 business days additional

7.2 Refund Methods

  • Original payment method: Credit card, PayPal, etc.
  • Store credit option: Immediate credit with 10% bonus value
  • Bank transfers: For international customers when needed

7.3 Refund Amounts

  • Full purchase price for eligible returns
  • Original shipping costs refunded only if item was defective/wrong
  • Return shipping costs deducted unless item was defective/wrong

8. DEFECTIVE OR DAMAGED ITEMS

8.1 Reporting Defects

  • Report immediately upon receiving damaged items
  • Email us with photos showing the defect or damage
  • Keep all packaging until we provide instructions
  • Priority processing for defective items

8.2 Defective Item Options

  • Full refund including all shipping costs
  • Free replacement shipped via expedited method
  • Store credit with 20% bonus for future purchases
  • Keep defective item and receive partial refund (case-by-case basis)

9. CUSTOMER SATISFACTION GUARANTEE

9.1 Our Promise

  • Quality guaranteed - we stand behind every product
  • Fair treatment in all return situations
  • Quick resolution - most returns processed within 1 week
  • Exceptional service from our customer care team

10. CONTACT US

For returns, exchanges, or questions about this policy:

Email: support@elyzie.com
Subject: Return/Exchange Request
Include: Order number, item details, reason for return

Response Time: Within 24 hours

REMEMBER: We're here to help! If you have any questions about returning or exchanging an item, don't hesitate to contact us. Our goal is to make the return process as smooth and hassle-free as possible.

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