REFUND POLICY - ELYZIE STORE

Last Updated: June 30, 2025

1. OUR REFUND COMMITMENT

Elyzie Store is committed to customer satisfaction. If you're not completely happy with your purchase, we offer fair and transparent refund options to ensure your confidence when shopping with us.

2. REFUND ELIGIBILITY

2.1 Eligible Situations

• Defective or damaged items received
• Wrong item shipped by our error
• Significantly different from product description
• Items not received within specified timeframe
• Quality issues not disclosed in product description
• Size/fit issues within return window

2.2 Refund Timeframe

• 30 days from delivery for standard returns
• 60 days from delivery for defective items
• 90 days from delivery for wrong items shipped
• Request must be initiated within applicable timeframe

3. REFUND AMOUNTS

3.1 Full Refunds Include

• Product purchase price (100% refund)
• Original shipping costs (if item was defective/wrong)
• Applicable taxes charged at time of purchase
• Payment processing fees (where legally required)

3.2 Partial Refunds Apply When

• Return shipping costs deducted (customer responsibility)
• Restocking fees for special circumstances (15% maximum)
• Usage fees for items returned after extended use
• Damaged packaging affects resale value

4. REFUND PROCESSING

4.1 Processing Timeline

• Refund initiated within 2-3 business days of receiving returned item
• Quality inspection completed before refund approval
• Processing time: 5-7 business days after approval
• Bank posting time: 3-10 additional business days

4.2 Refund Methods

• Original payment method is standard procedure
• Credit card refunds: Appear on next statement
• PayPal refunds: Usually immediate once processed
• Bank transfers: For international customers when necessary
• Store credit option: Available with 10% bonus value

5. DEFECTIVE ITEM REFUNDS

5.1 Expedited Processing

• Priority handling for defective items
• 24-48 hour processing once item is received
• Full refund guarantee including all shipping costs
• Keep defective item option for low-value items ($25 or less)

5.2 Defective Item Options

• Full monetary refund to original payment method
• Immediate replacement with expedited shipping
• Store credit with 20% bonus value
• Partial refund while keeping item (case-by-case)

6. INTERNATIONAL REFUND CONSIDERATIONS

6.1 Currency and Conversion

• Refunds in original currency when possible
• Exchange rate fluctuations may affect refund amount
• Bank conversion fees may apply (customer responsibility)
• Local taxes refunded according to local regulations

7. REFUND REQUEST PROCESS

7.1 How to Request Refund

1. Email us at support@elyzie.com within the refund timeframe
2. Include: Order number, item(s) for refund, reason for refund
3. Provide photos if item is defective or damaged
4. Receive instructions for returning the item
5. Ship item back using provided return authorization

7.2 Required Information

• Order number or purchase receipt
• Reason for refund (helps us improve)
• Photos of defects (if applicable)
• Preferred refund method (if different from original payment)

8. STORE CREDIT OPTION

8.1 Store Credit Benefits

• Immediate availability (no processing delays)
• 10% bonus value added to store credit
• No expiration date on store credit
• Transferable to friends or family

8.2 Store Credit Usage

• Applied at checkout automatically
• Combinable with other promotions
• Partial usage allowed (balance remains)
• Cash conversion available in some jurisdictions

9. CONTACT FOR REFUNDS

For refund requests or questions:

Email: support@elyzie.com
Subject: Refund Request - [Order Number]
Response Time: Within 24 hours

Include in your message:

• Order number
• Item(s) requesting refund for
• Reason for refund
• Preferred refund method

---

SATISFACTION GUARANTEE: Our goal is to ensure you're completely satisfied with your Elyzie Store experience. We process refunds fairly and efficiently while maintaining the highest standards of customer service.